Helpdesk Sweet - Canned Reply

:shopping: Product Helpdesk Sweet - Canned Reply
:link: Preview View Product Page
:heart_hands: Forked from SupportCandy - Canned Reply
:pencil: Original by SupportCandy
:1234: Version 3.0.8
:clock1: Last updated 2 May 2025
:date: Published 24 April 2025
:open_book: Support Policy Beginner’s guide to using Festinger Vault

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Changelog

Version 3.0.8- Added: Option to allow agents to manage their own canned replies.- Improved: Canned replies search functionality.- Fixed: Issue with canned replies not displaying correctly in certain browsers.- Fixed: Security vulnerability related to user input sanitization.- Updated: Documentation for better clarity.- Added: Compatibility with the latest version of the original plugin.- Improved: Performance optimization for large databases.- Fixed: Minor UI bugs reported by users.

Support Rules

To ensure a smooth support experience, please follow these guidelines:

  • Check the Documentation First – Reviewing the official guides and FAQs can resolve many common issues.
  • Be Clear & Detailed – When asking for support, include details such as error messages, screenshots, and steps to reproduce the issue.
  • Respect Our Scope – We assist with installation, basic troubleshooting, and guidance but do not offer custom development.
  • No Requests for Original Developer Support – If you need direct assistance from the original developer, please consider purchasing an official license.

Final Words

:rocket: Congratulations, you made it to the end of this post! Open-source thrives on collaboration, innovation, and accessibility.

At Festinger Vault, we believe in supporting a growing community by providing access to GPL-licensed resources. Whether you’re a developer, designer, or enthusiast, we encourage responsible experimentation, learning, and sharing. :tada:

If you enjoy using open-source tools, consider supporting the original developers by purchasing a license when needed. Let’s build together and keep innovation open to everyone. :wink:

doesn’t work ! this extension is also not appearing in supportcandy after you install it , same as all other extensions ( except for Supportcandy “Timer” Extension which is the only 1 working )

SupportCompanion – Predefined Responses Addon has been updated to 3.0.8. You can download this version from here.