Helpful Support: Intelligent Agent Assignment

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	Product	Helpful Support: Intelligent Agent Assignment
	Preview	View Product Page
	Forked from	Awesome Support: Smart Agent Assignment
	Original by	Awesome Support
	Version	2.4.2
	Last updated	24 April 2025
	Published	24 April 2025
	Support Policy	Beginner’s guide to using Festinger Vault

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The [Helpful Support: Intelligent Agent Assignment] available through Festinger Vault is an independent version maintained by our team. We are not affiliated, endorsed, or associated with Awesome Support in any way.

Our support is exclusively for the forked version available in Festinger Vault. If you require official updates, premium features, or priority support from the original developers, we strongly recommend purchasing a valid license from them.

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Changelog

2.4.2: Fixed: Minor bug fixes for improved stability. 2.4.1: Improved: Enhanced algorithm for better agent skill matching. 2.4.0: Added: New reporting dashboard for agent performance insights. 2.3.9: Fixed: Resolved issue with ticket assignment during peak hours. 2.3.8: Improved: Updated user interface for a more intuitive experience. 2.3.7: Added: Support for custom ticket fields in assignment rules. 2.3.6: Fixed: Security vulnerability patched. 2.3.5: Improved: Performance optimizations for large ticket volumes. 2.3.4: Added: Integration with third-party CRM platforms. 2.3.3: Fixed: Compatibility issues with certain server configurations.

Support Rules

To ensure a smooth support experience, please follow these guidelines:

• Check the Documentation First – Reviewing the official guides and FAQs can resolve many common issues.
• Be Clear & Detailed – When asking for support, include details such as error messages, screenshots, and steps to reproduce the issue.
• Respect Our Scope – We assist with installation, basic troubleshooting, and guidance but do not offer custom development.
• No Requests for Original Developer Support – If you need direct assistance from the original developer, please consider purchasing an official license.

Final Words

Congratulations, you made it to the end of this post! Open-source thrives on collaboration, innovation, and accessibility.

At Festinger Vault, we believe in supporting a growing community by providing access to GPL-licensed resources. Whether you’re a developer, designer, or enthusiast, we encourage responsible experimentation, learning, and sharing.

If you enjoy using open-source tools, consider supporting the original developers by purchasing a license when needed. Let’s build together and keep innovation open to everyone.