Help with my licenses

when entering the licensing area where it comes out that I have 2 happens that both are inactive what I do not understand is how to still let me put your plugin in my WP and download the applications especially install everything normal the only thing that does not let me right now is that when I set my white mark download and then put in my WP I get fatal error plugins does not want to install when I put it with white mark but if I put it with your brand there if I work everything normally I can help me with this please