HelpDesk Time Tracker

[FestyBot]

	Product	HelpDesk Time Tracker
	Preview	View Product Page
	Forked from	Awesome Support: Time Tracking
	Original by	Awesome Support Team
	Version	2.1.1
	Last updated	1 May 2025
	Published	1 May 2025
	Support Policy	Beginner’s guide to using Festinger Vault

Install or download this product

The [HelpDesk Time Tracker] available through Festinger Vault is an independent version maintained by our team. We are not affiliated, endorsed, or associated with Awesome Support Team in any way.

Our support is exclusively for the forked version available in Festinger Vault. If you require official updates, premium features, or priority support from the original developers, we strongly recommend purchasing a valid license from them.

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HelpDesk Time Tracker forked from Awesome Support: Time Tracking - Festinger...

Changelog

Version 2.1.1 - Added: Option to round tracked time to the nearest 5, 10, 15, or 30 minutes. - Improved: User interface for time tracking settings. - Fixed: Bug causing incorrect time calculations on certain server configurations. - Security: Addressed a potential XSS vulnerability. Version 2.1.0 - Added: Export time tracking data to CSV. - Improved: Time tracking reports now include agent names. - Fixed: Issue where time tracking would not start automatically on some tickets. Version 2.0.9 - Fixed: Some PHP 8.0 Compatibility issues Version 2.0.8 - Security: Updated library to address a security issue Version 2.0.7 - Fixed: Issue where the time tracked can show negative value in reports when no end date has been set. Version 2.0.6 - Improved: Improved method of storing and retrieving data Version 2.0.5 - Improved: Changed file locations for better compatibility with more server environments Version 2.0.4 - Fixed: Bug in reports that was causing an error if the ‘date to’ was not set Version 2.0.3 - Fixed: Bug that prevented time from being tracked in some situations if the end-user did not have a first name - Tweak: Added action to allow other plugins to easily integrate with the time tracker when it starts or stops. See as_time_tracker_started and as_time_tracker_stopped Version 2.0.2 - Fixed: Incorrect logic when retrieving the time-to-bill for a ticket Version 2.0.1 - Fixed: Issue where only administrators could use the time tracker - Fixed: Added a missing translation string - Improved: Make sure the correct status is always showing in the time tracker interface

Support Rules

To ensure a smooth support experience, please follow these guidelines:

• Check the Documentation First – Reviewing the official guides and FAQs can resolve many common issues.
• Be Clear & Detailed – When asking for support, include details such as error messages, screenshots, and steps to reproduce the issue.
• Respect Our Scope – We assist with installation, basic troubleshooting, and guidance but do not offer custom development.
• No Requests for Original Developer Support – If you need direct assistance from the original developer, please consider purchasing an official license.

Final Words

Congratulations, you made it to the end of this post! Open-source thrives on collaboration, innovation, and accessibility.

At Festinger Vault, we believe in supporting a growing community by providing access to GPL-licensed resources. Whether you’re a developer, designer, or enthusiast, we encourage responsible experimentation, learning, and sharing.

If you enjoy using open-source tools, consider supporting the original developers by purchasing a license when needed. Let’s build together and keep innovation open to everyone.