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Summary | We do not provide refunds. Please check our refund policy before you sign up for our services. Auto-renewal costs are also non-refundable. |
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Availability | Available to all membership plans. |
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Source | This feature is available on both our main website and the Festinger Vault plugin. |
Unfortunately, we do not provide refunds.
As a provider of WordPress themes and plugins, we would like to emphasize that all of our products are considered digital goods, which means that they cannot be returned or refunded once they are purchased. Therefore, we have a strict no-refund policy that applies to all of our products.
What is your refund policy?
Our no-refund policy is in line with industry standards for digital goods, which generally do not allow refunds due to the nature of the product. Since our products are intangible, it is impossible for us to track and ensure that a user has not used our product after receiving a refund. Additionally, we cannot guarantee that a user has not already downloaded or installed our product, which makes it impossible for us to issue a refund.
It is important to note that our no-refund policy does not apply in cases where there is a technical issue with the product that is preventing it from functioning properly. In such cases, we encourage users to reach out to our support team for assistance with resolving the issue. If the issue cannot be resolved, we will consider issuing a refund on a case-by-case basis.
To further clarify our no-refund policy, we would like to outline the following points:
- Our no-refund policy applies to all of our products, including WordPress themes and plugins.
- We do not offer refunds for any reason other than a technical issue with the product that prevents it from functioning properly.
- If a technical issue arises, we encourage users to reach out to our support team for assistance with resolving the issue.
- If the issue cannot be resolved, we will consider issuing a refund on a case-by-case basis.
- Users who have purchased a product but have not yet downloaded or installed it may request a refund within 24 hours of purchase. After this time period, refunds will not be issued.
It is important to note that our no-refund policy is not meant to be a deterrent to potential customers. We take pride in the quality of our products and believe that they provide great value to our users. We stand behind our products and are committed to providing excellent customer service to all of our users.
In conclusion, we understand that purchasing digital goods can be a daunting task, especially when refunds are not an option. However, we believe that our no-refund policy is necessary to ensure the integrity of our products and to provide the best possible user experience to our customers. If you have any questions or concerns about our no-refund policy, please do not hesitate to contact us.