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Product | Helpful Support: Simple Digital Sales |
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Preview | View Product Page |
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Forked from | Awesome Support: Easy Digital Downloads |
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Original by | The Awesome Support Team |
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Version | 1.0.10 |
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Last updated | 23 April 2025 |
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Published | 23 April 2025 |
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Support Policy | Beginner’s guide to using Festinger Vault |
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Changelog
1.0.10 - February 28, 2024- Improvement: Make sure the ‘edit product’ link always has the product ID in it, even for manually created tickets.- Fix: Make sure to add the order key to the URL parameters when retrieving the order from the email shortcode.1.0.9 - February 26, 2024- Feature: Add setting to set the default status for tickets created via email.1.0.8 - February 23, 2024- Feature: Add a new {ticket_order_key} email shortcode to link to the order the ticket is about.- Tweak: Make sure that email shortcodes work for manually created tickets.- Fix: Don’t show order history if a product is not associated with the ticket.1.0.7 - February 13, 2024- Fix: Prevent deprecated notices on PHP 8.1 and higher.1.0.6 - December 18, 2023- Fix: Fix PHP warning when displaying the customer’s products on the ticket screen.1.0.5 - November 21, 2023- Fix: Prevent tickets from being created when the email is from an invalid user.1.0.4 - November 16, 2023- Feature: Add a new setting to define which user role is required to view all the products in the customer products metabox.- Fix: The customer’s products metabox was only showing 30 products.1.0.3 - October 26, 2023- Fix: Prevent styling conflicts on the front end.1.0.2 - October 23, 2023- Fix: Added a check to ensure that the order exists before trying to retrieve data from it.1.0.1 - October 16, 2023- Fix: Fixed issue with product titles not displaying correctly in the Customer Products metabox when a user had multiple products.1.0.0 - October 11, 2023- Initial release.
Support Rules
To ensure a smooth support experience, please follow these guidelines:
- Check the Documentation First – Reviewing the official guides and FAQs can resolve many common issues.
- Be Clear & Detailed – When asking for support, include details such as error messages, screenshots, and steps to reproduce the issue.
- Respect Our Scope – We assist with installation, basic troubleshooting, and guidance but do not offer custom development.
- No Requests for Original Developer Support – If you need direct assistance from the original developer, please consider purchasing an official license.
Final Words
Congratulations, you made it to the end of this post! Open-source thrives on collaboration, innovation, and accessibility.
At Festinger Vault, we believe in supporting a growing community by providing access to GPL-licensed resources. Whether you’re a developer, designer, or enthusiast, we encourage responsible experimentation, learning, and sharing. 
If you enjoy using open-source tools, consider supporting the original developers by purchasing a license when needed. Let’s build together and keep innovation open to everyone. 