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Product | HelpDesk Candy - Usergroups |
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Preview | View Product Page |
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Forked from | SupportCandy - Usergroups |
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Original by | SupportCandy |
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Version | 3.1.5 |
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Last updated | 3 May 2025 |
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Published | 3 May 2025 |
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Support Policy | Beginner’s guide to using Festinger Vault |
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Changelog
v3.1.5 (Latest Update)- Improvement: Minor UI improvements.- Improvement: Added support for date format set in general settings.- Fix: Fixed an issue where usergroup agents were unable to view tickets when a brand was assigned.- Fix: Resolved an issue where agents were unable to assign default usergroups for users.- Fix: Addressed a bug preventing ticket creation by agents without a default usergroup assignment.
Support Rules
To ensure a smooth support experience, please follow these guidelines:
- Check the Documentation First – Reviewing the official guides and FAQs can resolve many common issues.
- Be Clear & Detailed – When asking for support, include details such as error messages, screenshots, and steps to reproduce the issue.
- Respect Our Scope – We assist with installation, basic troubleshooting, and guidance but do not offer custom development.
- No Requests for Original Developer Support – If you need direct assistance from the original developer, please consider purchasing an official license.
Final Words
Congratulations, you made it to the end of this post! Open-source thrives on collaboration, innovation, and accessibility.
At Festinger Vault, we believe in supporting a growing community by providing access to GPL-licensed resources. Whether you’re a developer, designer, or enthusiast, we encourage responsible experimentation, learning, and sharing. 
If you enjoy using open-source tools, consider supporting the original developers by purchasing a license when needed. Let’s build together and keep innovation open to everyone. 