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Product | Tickety – Easy Digital Downloads |
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Preview | View Product Page |
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Forked from | SupportCandy - Easy Digital Downloads |
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Original by | SupportCandy |
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Version | 3.1.0 |
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Last updated | 3 May 2025 |
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Published | 3 May 2025 |
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Support Policy | Beginner’s guide to using Festinger Vault |
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Changelog
v3.1.0Enhancement: Added the functionality to automatically close tickets after a specified period of inactivity.Fix: Resolved an issue where agent assignment was not working correctly in certain scenarios.Feature: Introduced a new reporting dashboard with enhanced analytics.Improvement: Optimized the email notification system for better deliverability.Security: Patched a potential XSS vulnerability.Improvement: Enhanced the user interface for a more intuitive experience.Fix: Addressed a bug that caused incorrect ticket status updates.Feature: Implemented multi-language support for agent responses.Enhancement: Improved integration with other plugins for seamless data flow.Fix: Resolved a conflict with a popular theme that was causing layout issues.
Support Rules
To ensure a smooth support experience, please follow these guidelines:
- Check the Documentation First – Reviewing the official guides and FAQs can resolve many common issues.
- Be Clear & Detailed – When asking for support, include details such as error messages, screenshots, and steps to reproduce the issue.
- Respect Our Scope – We assist with installation, basic troubleshooting, and guidance but do not offer custom development.
- No Requests for Original Developer Support – If you need direct assistance from the original developer, please consider purchasing an official license.
Final Words
Congratulations, you made it to the end of this post! Open-source thrives on collaboration, innovation, and accessibility.
At Festinger Vault, we believe in supporting a growing community by providing access to GPL-licensed resources. Whether you’re a developer, designer, or enthusiast, we encourage responsible experimentation, learning, and sharing.
If you enjoy using open-source tools, consider supporting the original developers by purchasing a license when needed. Let’s build together and keep innovation open to everyone.